Privacy policy

 

Effective Date: 01-January-2026

At www.limon.com.pk (“Limon”, “we”, “us”), your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.

Contact Us

For any questions about this Privacy Policy or to make a complaint, contact us via:

Information We Collect

1. Device & Site Information
We automatically collect information about your device and interaction with our site to improve your experience and optimize our services. This includes:

  • Browser type and version
  • IP address and time zone
  • Pages visited, search terms, and interaction patterns
  • Cookies and other tracking technologies

2. Order Information
When you place an order, we collect information to process and fulfill it. This includes:

  • Name, email, phone number
  • Billing and shipping addresses
  • Payment information (credit/debit card, digital wallet)

3. Customer Support Information
We may collect additional information if you contact us for support or inquiries.

How We Use Your Information

  • To process and fulfill orders, including payments and shipping
  • To communicate order updates, promotions, and offers (if you consent)
  • To improve our website, products, and services
  • To prevent fraud and ensure secure transactions

Sharing Your Information

We may share your information with:

  • Service providers (e.g., Shopify) to process orders and payments
  • Advertising partners to show relevant promotions (you can opt-out)
  • Legal authorities when required by law or to protect our rights

Behavioral Advertising

We use information to provide targeted ads via Google, Facebook, Shopify Audiences, and other partners. You can opt-out via:

Cookies

We use cookies to improve your browsing experience and for analytics, advertising, and site functionality.

  • Session cookies: expire when you close your browser
  • Persistent cookies: last between 30 minutes and 2 years

You can manage or block cookies in your browser settings. Blocking some cookies may affect site functionality. More info: All About Cookies

Damaged or Defective Products

If you receive a damaged or defective item, you'd be offered, depending on the situation, to:

  • Either opt for a full product amount refund, OR
  • A replacement item 

Your Rights

  • Access & Correction: You can request a copy of your personal information or ask us to update it
  • Erasure: You can request deletion of your data
  • Opt-Out of Marketing: Contact us via WhatsApp (03117773526) or email

If you are in the EEA, additional rights under GDPR include data portability, restriction of processing, and objection to automated decision-making.

Retention

We keep your personal information as long as necessary to fulfill orders and comply with legal obligations, unless you request deletion.

Refunds & Same-Day Processing

Returned items are inspected same day (except public holidays). Approved refunds are processed immediately to your preferred bank account or digital wallet.

Changes to This Policy

We may update this policy to reflect changes in our practices, legal requirements, or operations.